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Ordering

How To Order

For ordering information, please contact sales@climatronics.com or call 631-567-7300. Determination of prices, terms and conditions of sale and final acceptance of orders are made only at our corporate headquarters in Bohemia, New York.


Terms

Terms are net 30 days on domestic orders if credit has been arranged; otherwise, unless payment is received before shipment, shipment will be made C.O.D. On Net 30 day orders, a charge of 1 1/2% per month will be added on all accounts not paid within 30 days of invoicing.

MasterCard, VISA or American Express are accepted and encouraged. For information on wire transfer payments, please contact sales@climatronics.com.


Shipping

Unless specific instructions accompany the order, we will use our judgment as to the best method of shipment. Climatronics is served by United Parcel Service, Federal Express, motor freight lines and major airlines.

Special arrangements can be made for parcel post, or other carriers. All shipments will be freight collect with the exception of United Parcel Service and Federal Express, unless prior arrangements are made.

Export shipments that require special documentation or packaging will incur an extra handling charge. Shipping containers are not returnable.

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Expediting Charges

Expediting charges may be incurred on special instruments and systems requiring guaranteed delivery prior to 30 days.

Expediting charges:

For an order of:

Expediting Charge:

$0.00 - $250.00

$50.00

$251.00 - $1,000.00

20% of Purchase Order

$1,001.00 - $5,000.00

15% of Purchase Order

$5,001.00 - UP

10% of Purchase Order



Returns

Equipment requiring repair or calibration should not be returned without a Return Authorization (RA) number. To obtain an RA number please e-mail Customer Service at service@climatronics.com or call 631-567-7300, extension 150.

To help us provide you with efficient service please click here (link to PDF of revised RA form) and download our RA repair form. Complete and return this form with the equipment to be repaired or calibrated.

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